Student Grievance & Redress Policy

Plain-Language Summary:
Students can raise concerns, and we will handle them fairly and promptly.

Purpose:
To ensure students have a clear, transparent process for resolving issues.

Scope:
Applies to complaints involving staff, mentors, assessments, misconduct, or administrative processes.

Policy Details:

• Students submit grievances via email or the LMS help desk.
• Acknowledgment within 3 working days.
• Investigation completed within 14 working days.
• Appeals may escalate to the Governance Office.
• Retaliation against complainants is strictly prohibited.

Contact Point: [email protected]
Version Control: Version 1.0 – Last Reviewed September 2025